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Questions and answers

If you have any further questions about everHome, feel free to contact our customer support.


General

Yes, even tenants can use everHome. Since everHome is wireless, the system can easily be taken along when moving.

Yes, the everHome CloudBox and most sensors and actuators supported by everHome are easy to install and integrate without any previous technical knowledge. For the installation of flush-mounted devices and tubular motors, we recommend that you hire a specialist (electrician).

EverHome is a system for many functional areas: lighting control, shutters, blinds, awnings, heating control, security. Many electrical devices can be easily integrated and controlled with everHome. For more comfort, more safety and less energy consumption. EverHome supports sensors and actuators from various manufacturers. everHome makes you independent of the choice of sensors / actuators. everHome uses a user-friendly interface. No programming skills are required.

Order the suitable everHome package for you in our online shop or at one of our business partners.

Yes. To set up and use everHome, an Internet connection is a prerequisite.

The everHome CloudBox transmits data to the sensors and actuators via radio. Inside the house or apartment, it is recommended to set up the CloudBox on the ground floor. Although reinforced concrete ceilings or particularly thick walls have an unfavorable effect on the range, if a central CloudBox location is selected, it generally covers a single-family home. With another CloudBox you increase the range within a house or apartment. Each device can then be assigned to the nearest CloudBox. It is not possible to share CloudBoxes from different packages in one customer account.

We are happy to answer your questions about our customer support . Even after the purchase we will not leave you alone.

Getting Started

An everHome package with everHome CloudBox as gateway in your home (see online shop )

Several devices supported by everHome as actuators and sensors (see Compatible products )

A free customer account in the everHome portal for access (see Creating an account )

A standard router with internet connection

A smartphone, tablet (Android or iOS) or a PC with browser to operate everHome portal and everHome app

The free everHome app for Android or iOS

The everHome CloudBox should be set up in a dust-free and dry location away from direct sunlight. This location should be located as central as possible to the devices to be controlled (sensors and actuators). Avoid as a location remote or radio-shielded rooms or cabinets.

1. Plug the supplied network cable into the Ethernet port of your everHome CloudBox and connect it to a free LAN port on your router.

2. Connect the everHome CloudBox to the mains using the supplied USB power adapter and wait for the end of the boot process. The LED indicator lights up permanently 'green'.

You can now log in to everHome.de/dashboard with your email address and password at the everHome portal. The everHome CloudBox appears under Devices .

For a detailed installation description, see Installing the CloudBox

The everHome CloudBox is ready for use when the light is solid green. If the indicator 'Red' or 'Blue' is lit, the everHome CloudBox can not connect to the everHome server. check your internet connection and your router settings.

Red: The cloudbox can not connect to the home network.

Blue: The Cloudbox has received an IP address on your home network, but can not reach the everHome server on the Internet.

Green: The CloudBox is connected to the everHome server.

A detailed installation description can be found in the manual under Installing the CloudBox

After logging in to the everHome portal with your email address and password, you can add a first device under Devices - + . To do this, select the manufacturer and the device model and make the other required information.

A detailed installation description can be found under manual

EverHome CloudBox

The offered everHome CloudBox 3.0 packages initially differ in terms of the maximum number of sensors and actuators to be used. The everHome packages also differ in terms of the manufacturers of sensors and actuators that you can use. For example, if you decide to use the everHome BASIS package and then find out that you would like to use more than 10 sensors / actuators, you can switch to the PLUS or PREMIUM package at any time. A hardware replacement of CloudBox 3.0 is not required.

You can install any number of everHome CloudBoxes in your home and operate them under one customer account. This makes it possible to reach all sensors and actuators on the radio side, even in larger houses. In the everHome portal and the everHome app, all sensors and actuators will be served - no matter which everHome CloudBox they are running from.

You can use multiple CloudBoxes with different locations in one customer account. Thus, it is possible to reach sensors and actuators on the radio side in a main apartment and a holiday apartment. In the everHome portal and the everHome app, all sensors and actuators will be served - no matter which everHome CloudBox they are running from.

You can install any number of everHome CloudBoxes in your home and operate them under one customer account. This makes it possible to reach all sensors and actuators on the radio side even in larger houses and properties. In the everHome portal and the everHome app, all sensors and actuators will be served - no matter which everHome CloudBox they are running from.

Intertechno devices

All Intertechno radio remote controls can still be used. Your Intertechno devices are additionally switched by the everHome CloudBox. However, switching operations of the Intertechno wireless remote control can not be taken into account when displaying the last switched action for a device. The additional learning of radio remote controls is also useful to be able to switch the device in case of failure of the Internet connection.

It is easiest to set up wireless adapter plugs near your PC and the everHome CloudBox. Then you can place them at the intended location.

Wireless built-in switches must generally be connected to the power side first in order to be able to subsequently set them up in the everHome portal. Here you can use a laptop or tablet to set up where the device is installed. This way, you always have an overview of the installation process. Further instructions for installation can be found in the operating instructions of the device. All wireless installation switches, which are connected directly to the 230 Volt power supply by cable, must be installed by a specialist. Please also note the installation instructions of the device.

All wireless installation switches, which are connected directly to the 230 Volt power supply by cable, must be installed by a specialist. Please also note the installation instructions of the device.

The device must have a power supply. To do this, connect the device to a mains socket (radio plug adapter) or have it connected to the mains by a specialist (radio installation switch).

Tips for preparation:

When setting up a device in the everHome portal, assign a device name. Create a room before setting up a device. This allows you to easily assign the set-up device to a room and keep track of your devices

Setting Up Wireless Built-in Switches: Ideally, use a laptop or tablet to conveniently set up the device where the device is installed. If you do not have a mobile computer, you can set it up on your PC. The time between the individual furnishing steps is sufficient to go to the device and perform the necessary manipulations. Let yourself if necessary. to help from a second person

First set up, then install: For radio-mounted converters with complex installation, first set up the device in the everHome portal. Operation of the device during setup is easier and it is ensured that the device functions properly before it is completely installed. The learning of a wireless built-in switch can also be done with the everHome App with a SmartPhone or tablet, since only the action ON is to be executed.

To allow devices with random code to communicate with the everHome CloudBox, this connection must be set up once in the first place. This is usually done by adding a new device in the everHome portal and then pressing a button on the device (teach-in process). Then switch on the device in the everHome portal with the action ON in order to provide the device with a randomly generated address. This device address is then stored in the everHome portal and stored on the device. The device can then be operated via the everHome portal and the everHome app.

The operation manual for your device describes this procedure. If the device does not have a button for deleting the stored addresses, the action OFF should be sent when the device is in teach-in mode. This is the case, for example, with the Intertechno ITR-1500 wireless adapter ON / OFF device. Note that this random code is no longer available if you have deleted the device in the everHome portal.

The device type is located on the type plate of the device.

HomeMatic devices

All sensors and actuators listed under Compatible Products can be used with everHome. This list is constantly expanding.

A HomeMatic sensor or actuator stores the address of the CloudBox when it is being taught to the CloudBox. Since only one address can be stored, a HomeMatic sensor or actuator can only be registered at a gateway (CloudBox or CCU). The use of the HomeMatic CCU / CCU2 is therefore not possible.

Radio tubular motors

EverHome can be operated together with manual wireless shutter switches. You can control your tubular motors in the everHome app, the everHome portal and the wireless shutter switches.

Somfy RTS devices

All Somfy RTS actuators can be controlled with everHome. The Somfy RTS actuators are simply additionally taught in everHome and can then be used. You can still use your Somfy RTS radio remote control.

Devices from other manufacturers

See Compatible Products for devices from other manufacturers that you can use with everHome. If one of your devices is not listed here, please do not hesitate to contact us via the contact form for an integration.

At the moment io-homecontrol is not controllable by everHome. Io-homecontrol includes devices such as Velux electric roller shutters with KUX110 control over 868 MHz. However, Somfy RTS actuators (433 MHz) are compatible with everHome.

Is there a push-button available in the garage or does the garage door drive have a connection for an external switch? Instead of the push-button or switch, you can install an Intertechno Allrounder ITL-1000 with 2 seconds on-time, switching the garage door to everHome.

EverHome customer account

Your account ensures secure access to your home - no matter where you are. Your customer account can be reached via the everHome portal. Here you log in with your email address and your password.

Continue to use your customer account for secure access to your home via the everHome App of SmartPhone and Tablet.

For the password to be accepted by the everHome portal, it must be at least 8 characters long.

The scope of delivery of your everHome package includes an everHome customer account. You can use it indefinitely and there are no additional monthly costs to you.

We plan to offer additional features (which are not included in the functionality at the time of purchase of the everHome package) in everHome, for which a monthly usage fee may be payable. Also, in the future, we will optionally offer fee-based additional feature module licenses to extend the functionality of everHome.

everHome app

Get the everHome App for Android for free on Google Play. If the everHome app is installed on your SmartPhone or tablet, set it up by specifying your customer account (email address and password). In the everHome portal your SmartPhone or tablet appears under the devices. Here you can also remove this at any time to prevent the access of the SmartPhone to your home. The everHome app can also be used on the move to control your home. everywhere and worldwide.

Get the everHome App for iOS for free on the Apple App Store. If the everHome app is installed on your iPhone or iPad, set it up by specifying your customer account (email address and password). In the everHome portal your iPhone or iPad appears under the devices. Here you can also remove it at any time to prevent the access of the iPhone or iPad to your home. The everHome app can also be used on the move to control your home. everywhere and worldwide.

If one wants to perfect the house automation, then the presence of the inhabitants of a house should be involved. Who uses a switched on lamp in the living room when you are not at home? This is the mode of the home.

This presence feature is supported by both Google's Android and Apple's iOS. The operating system registers a so-called Geofence (a geographical position in the form of latitude and longitude) and an associated radius (orbit). When entering or leaving the perimeter any actions can be switched in everHome or the presence of the residents in the home can be recognized.

Since the everHome CloudBox is connected to the Internet via your router, you can control your devices on the move either with your smartphone, tablet or any PC with Internet access. either open the everHome portal with the PC's browser and log in or simply use the everHome app to control your devices while on the move. It is not necessary to change the configuration of your router.

EverHome portal

For security reasons, logging in with the everHome account in the browser will invalidate a previously existing browser session on the everHome server.

Thus, no unauthorized person on the browser of a device can abuse your registered browser session and act under your customer account.

Our servers are all located in a high-security and high-performance data center in Germany. This guarantees excellent product and service quality as well as high standards of data protection and security.

Here your data are safely stored according to the strict German data protection laws.

We only collect, store and process the data we actually need to provide our services. Of course, we will not share your information with other companies for promotional purposes.

When it comes to hosting, especially in the context of cloud computing, recurring concerns that data can not be completely deleted. At everHome you retain control over your data: When you tell us to delete your customer account, all your data is completely removed from the server.

For an IP camera to be used as a sensor in everHome, it must have motion detection. If a motion is detected, the IP camera must be able to take a photo and upload it to an FTP server. The everHome server is named FTP server. By assigning username and password, several IP cameras can be distinguished for your customer account.

Then the desired action is stored for a device.

1. Presence: In order to be able to recognize for the home the presence (mode of the home) of its inhabitants, the user can deposit under his personal data the coordinates of his home. Another parameter is the radius that defines the perimeter used for approach and removal. If the presence function is activated in the resident's everHome app on their mobile device, the everHome app will report to the everHome server that they are entering and leaving this area. Hereby the mode of the home is set in the dashboard. Furthermore, this mode of the home influences the execution of plans.

2. Presence status for a mobile device: For a mobile device, a geofence (longitude and latitude with radius) can also be stored. This geofence can (but does not have to) match the geofence of the home mode. Entering and leaving this area can take action on a device.

The number of sensors and actuators usable in everHome is unlimited. However, the number of sensors and actuators to add is limited for some everHome packages.

EverHome IP Camera Support

A setting on the router to use an IP camera is not required.

Troubleshooting

Please check whether the CloudBox is supplied with sufficient voltage. If you supply power to the CloudBox via the USB port of your router (not recommended), please use the supplied USB power adapter.

Check the USB power adapter that you temporarily connect to another USB power adapter.

Check your internet connection.

Check if DHCP is enabled on your router.

Your Internet service provider disconnects your Internet connection approximately every 24 hours and assigns a new IP address to your router. As a result, the CloudBox loses the connection to the everHome server and has to rebuild it. It is therefore not an error.

As the CloudBox repeatedly checks the connection to the everHome server, a few automatic reconnects are completely normal.

If you had previously used the device, then the device has already been assigned a device address. Simply reset the device to factory settings as described in the operating instructions of the device.

If the device with random code does not receive any device address from the everHome CloudBox when setting up, reduce the distance between the device and everHome CloudBox. Due to structural conditions or to a great distance, the radio range may be limited.